Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Orders typically arrive within 4–14 business days after they’ve been shipped.
Shipping charges (if applicable) for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped
Damages
UTILIQOS.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Refund and Returns Policy
In the event that your item arrives with a manufacturer’s defect, you may request an exchange or refund within 15 days of delivery. All claims are subject to inspection and approval at our sole discretion.
To initiate a claim, please contact our customer service team with your order number, a detailed description of the issue, and photographic evidence of the defect. We will review your request and provide further instructions.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Fill out the form on our Contact page, and a customer support specialist will contact you as soon as possible.